We Value Your Feedback

Thank you for choosing Columbus Travel.

Your feedback helps us improve our services and provide the best travel experience possible.

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1. How satisfied were you with your/your company’s overall experience with our travel agency?

1. How satisfied were you with your/your company’s overall experience with our travel agency?

2. Compared to your/your company’s expectations before booking, how would you rate your/your company’s overall travel experience?

2. Compared to your/your company’s expectations before booking, how would you rate your/your company’s overall travel experience?

3. How likely are you to recommend our travel agency to other companies, business associates, friends, or family?

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0. Not at all likely - 10. Extremely likely

4. How likely are you to book your/your company’s next trip with our agency?

4. How likely are you to book your/your company’s next trip with our agency?

5. How easy was the booking process with our agency?

5. How easy was the booking process with our agency?

6. Did our travel consultant understand your/your company’s travel needs and preferences?

6. Did our travel consultant understand your/your company’s travel needs and preferences?

7. How satisfied were you with the clarity of information provided about your/your company’s trip (itinerary, pricing, policies)?

7. How satisfied were you with the clarity of information provided about your/your company’s trip (itinerary, pricing, policies)?

8. How satisfied were you with the communication from our agency before your/your company’s trip?

8. How satisfied were you with the communication from our agency before your/your company’s trip?

9. How easy was it to get help or answers when you needed them?

9. How easy was it to get help or answers when you needed them?

10. Did your/your company’s trip match the itinerary and expectations provided before booking?

10. Did your/your company’s trip match the itinerary and expectations provided before booking?

11. How satisfied were you with the flights, accommodation, transportation, and any other arrangements provided by our agency?

11. How satisfied were you with the flights, accommodation, transportation, and any other arrangements provided by our agency?

12. Did you/your company experience any problems during your trip?

12. Did you/your company experience any problems during your trip?

13. If you/your company experienced a problem, how satisfied were you/your company with how our agency handled it?

13. If you/your company experienced a problem, how satisfied were you/your company with how our agency handled it?

14. Compared with other travel agencies you/your company have used, how would you rate our service?

14. Compared with other travel agencies you/your company have used, how would you rate our service?

15. What is the one thing we could improve to make your/your company’s experience better?

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